Hot tub customer reviews

The success of our company is due largely to the individual care we offer our customers. Our hot tub Design Engineer works with each and every customer. No matter how large or small the project, we want to ensure ultimate satisfaction.

Simon W
Simon W
1724147022
Northern Lights hot tubs are the best .. I have 2 one in the French Alps and one in the Yorkshire Dales. I bought my first one off Marco in Belgium in 2007 which is installed at Chatel Le Tadorne in Châtel in the French Alps which we run as a ski chatel. Marco was brilliant in helping with the specification supply and was on hand for any queries I had during the installation. He has supported us ever since when we needed a new control unit and pump. Operational since 2008 so now 16 years old it is only just nearing the end of it life as some of the tops of the stays are becoming a little 'worn' which considering the conditions sometimes down to -20 and up to +35 in the summer. I know others with 'plastic' tubs who are having to replace every 5 to 8 years .. so if looked after they really do last ! Thank Northern Lights and Marco.
Nous sommes ravis de notre acquisition, sypuebe spa, sans compter un sav irréprochable!
Reeds sinds 2009 geniet ik nog steeds wekelijks 2 tot 3 keer van mijn hottub. Het grote gebruiksgemak, zowel qua bediening als onderhoud, het feit dat de hottub constant op de juiste temperatuur staat, het houten uitzicht van de kuip en zitplaatsen, de jets die je kan aanpassen in sterkte, het aanwezige licht in de hottub die een speciale sfeer creëert, dit alles zorgt elke keer voor een unieke beleving! Eén adres voor deze unieke hottubbeleving : Northern Lights Hot Tubs!
Moana 01
Moana 01
1719857884
we are very happy with the quality of the hot tub, the appliancies and clim8zone heat pump.marco supported us through the process of buying and building up in a very professional and timely manner. we would definitely go with nothern lights hot tub again! the whole family loves it! best regards, toni from switzerland
Anders Garpered
Anders Garpered
1716972385
good product with surprisingly good and quick support with technical issues and supplies
Wir haben zwei Zuber von Northern Lights und können diese und den immer mal wieder in Anspruch genommenen Support uneingeschränkt empfehlen. Marco (der Inhaber) ist in jedem Detail "zuhause" und hilft absolut kompetent auch bei schwierigeren Fragen. So kürzlich, als wir ein paar Probleme mit der Installation und Einrichtung eins WiFi Empfängers hatten. Inzwischen läuft er tadellos an beiden Standorten. Fazit: Top Produkte, top Service!We have two hot tubs from Northern Lights and can recommend them and the support we use from time to time without any restrictions! Marco (the owner) is absolutely familiar with every detail and is highly competent at helping even with more difficult questions. Recently we had a few problems installing and setting up a WiFi receiver. It is now running perfectly at both locations. Conclusion: Top products, top service!
Après une installation impeccable, une intervention avec remplacement sous garantie d’une pièce défectueuse, cela fait déjà 4 années de plaisir hebdomadaire parfait !Professionnalisme, clarté, confiance.
Robert Fortner
Robert Fortner
1695076417
I absolutely love my Northern Lights hot tub! Great product, easy assembly, great service and support staff! Left it cool in the SoCal summer. Starting to cool down so we warmed it up. Heats up fast! Looking forward to many years of use.
Bonjour à tous,Je suis propriétaire d'un hot tube Northern lights depuis plusieurs années et toute la famille en est pleinement satisfaite. Nous avons eu récemment un petit problème technique. Plusieurs années après, l'aide de Marco et de la team Northern lights nous a été précieuse. Prise en charge immédiate, délais de réponse ultra courts qui nous ont permis d'apporter une réponse rapide et efficace à notre problème. Un service après vente digne de ce nom.Merci Marco.Christophe Resse. France
Philip Whittle
Philip Whittle
1693321055
We hebben al 16 jaar met veel plezier regelmatig onze Hot Tub in gebruik. Na een jaar de Hottub niet te hebben gebruikt was het ons toch wel veel waard om weer van de Tub te genieten. Tja, en dan blijkt er in de tijd onderdelen kapot te gaan.Met goed emailcontact heen en weer wist mijn aanspreekpunt bij Northern Lights, Marco Los, op afstand vakkundig vast te stellen dat de pomp kapot was. Met een offerte en snelle levering wisten aansluitend mijn zoon en ik de pomp met goede aanwijzingen (per mail!) te installeren en de Hot Tub weer operationeel te hebben. Geweldig! Goede service!Philip WhittleAmersfoort, Nederland
Daisy Remont
Daisy Remont
1663408623
Received great help, excellent communication and multiple advises while I needed to change different parts of my spa. I would never have managed on my own, but Marco’s efficient help made all the difference. Spa is back on track again 👍
Patrick Nolan
Patrick Nolan
1657828866
Marco has been amazing and a resource throughout the installation. To put it simply... it works!! .... and We love it. We did the 8 person which we now call pool for two and its amazing. For me we got we have expected from the beginning. Remember to READ the instructions. Its all there. Even with my in ability focus Marco was there to support. We cant explain how happy we are with the tub and the service! Well done Marco and the team at Northern atLights Belgium!' 5 stars all the way!!
Expensive products, but as they say, quality is priceless. And support is great. Highly recommended!
englm 1967
englm 1967
1588763634
Very custome oriented people. Had contact with Marco and Tanya and both answered to my questions in a very short time and the answers were clear and helped each time.Quote and order processing is at it's top.I can HIGHLY recommend them for Hottubs.
Sarah
Sarah
1588760686
“Brilliant and outstandingly helpful customer service, in fantastic English, taking exemplary care to provide explanations, answer questions and match our needs to the product. Thank you!”
Annemie De Laet
Annemie De Laet
1570879456
Wij zijn zeer tevreden klanten en genieten iedere avond van een heerlijk warm bad onder de sterrenhemel 👍 Dankjewel voor de correcte en zeer aangename samenwerking
Toby Beaumont
Toby Beaumont
1541755903
First class service!
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