Frequently asked hot tub questions
We understand that choosing and owning a hot tub can raise many questions, and we’re here to help! That’s why we’ve compiled a list of our most frequently asked questions to provide you with information about our products and the benefits they can offer. However, if you can’t find the answers you’re looking for below, don’t hesitate to contact our team. Our experts are always ready to assist you and answer any questions you may have.
The whole year round ! Unlike a swimming pool, a hot tub can be enjoyed in any season and with any weather type. During the colder, rainy autumn days, you will truly experience the relaxing effect of the warm, massaging water all the more. And during long summer nights it’s simply wonderful to stay in your tub for hours and stare at the stars after a long day at work.
The total experience! Our hot tubs are much deeper and therefore they offer a free and relaxed posture . This is impossible in shallow plastic spas. The aromatic scent of cedar wood in combination with the warm, relaxing water ensure a naturally soothing experience.
No ! In 1993 the Food Research Institute at the University of Wisconsin (USA) performed a comparative test. The basic assumption was that wood would absorb dirt and thus would form a breeding ground for all sorts of harmful bacteria. Seven types of wood and four types of plastic were tested for E-Coli, Listeria and Salmonella. Surprisingly enough, the bacteria were neutralized within three minutes after coming into contact with the wood. On the plastic surfaces however, the bacteria simply thrived on.
A Red Cedar hot tub requires little maintenance. The unique, antibacterial oils contained in Red Cedar in itself provides natural cleaning. Simply rinse the hot tub with a garden hose and brush with a wet cloth. Do not use high pressure cleaning or abrasives. If you choose a filter system, the water can be used much longer. An additional ozonator and ionizer system make sure you can use the water months in a row!
All of our products are made from 100% Western Red Cedar of the highest grade to ensure the best quality hot tubs and accessories in the industry. Western Red Cedar is known for its natural beauty and unique tonal variations, which give each piece a distinct, premium appearance. The color differences you see in the images are due to the finishing stains that our customers choose. Some prefer a rich, deep dark finish, while others opt for a lighter, more natural look. If you see a particular image you like, we can inform you of the type of finishing stain used to achieve that exact result. Rest assured, no matter the stain, the wood remains the same exceptional quality.
Yes it is! We take sustainability very seriously and therefore offer only products made from renewable sources, as opposed to synthetic hot tubs which are produced from oil derivatives. We buy our material straight from sawmills with a sustainability label. The cedar we use is certified by the ‘Sustainable Forestry Initiative’ (SFI) and has been since 2001. The sawmills are periodically screened by KPMG for compliancy. SFI is an international seal of quality that is awarded to forests which meet the strictest standards of renewability and sustainability.
Yes, the discount will apply to the parts that are included in the Package Deal.
Most customers make it a weekend job, assembling the hot tub on day A, finishing on day B and start using it right away! We have developed our kits so that anyone owning a regular toolbox can do the assembly. There are no special skills or tools required. In fact, building your own hot tub with our quality components is a fun and rewarding project!
Of course we can! In case you prefer to have the assembly done for you we can either deliver your hot tub pre-assembled, or send our crew to come and do the installation on site. Contact us if you want to know more about our worldwide installation services.
Our hot tubs don’t have huge motors so the amperage is more suited to existing panels. A direct wired 16 amp 30mA GFI (ground fault interrupted) breaker circuit is required. A 30mA 2.5mm2 conductor wire is required. Consult an electrician to verify this is within your local codes.
Yes, we do! This is a very common question given the natural properties of our tubs. First, we offer ozone sanitization. Ozone leaves nothing but pure oxygen when consumed. It is 1000 times stronger than chlorine in oxidizing, and yet it is 100% natural. Secondly, we offer a mineral ionizer, this uses natural minerals such as copper, silver, and zinc to kill bacteria and algae. This system kills over 650 species of bacteria and eliminates algae! Combining both the ozone system and the ionizing system provides the best possible sanitization possible for your hot tub without chlorine or bromine. Products to balance the pH will still be needed, but these are not referred to as ‘chemical’ because they can be found in nature, albeit not in powder form obviously. This is in contrast to chlorine, or bromine, which are synthetically formulated.
This means we get your order ready for you, pronto!
In general shipping costs are included in the hot tub price. However, shipping costs vary by the size of the delivery and where it has to go and if you need a truck with a discharging tail lift. In case shipping costs should apply, we will send you a clear quote in advance.
No, we are not. Read on.
Northern Lights Hot Tubs: Not to Be Confused with Northern Hot Tubs
At Northern Lights Hot Tubs, we take great pride in being a trusted manufacturer of premium-quality cedar hot tubs. We understand that there may be some confusion in the market due to the similarity between our name and that of another company, Northern Hot Tubs. However, we want to make it absolutely clear: we are not the same company and have no affiliation with Northern Hot Tubs.
Who We Are
Northern Lights Hot Tubs has been a leader in the industry for years, specializing in handcrafted cedar hot tubs made with the finest materials and traditional techniques. Our hot tubs are renowned for their:
- Natural craftsmanship: Beautiful cedar wood, sustainably sourced.
- Durability and quality: Built to withstand the test of time.
- Energy efficiency: Advanced heating systems designed for optimal performance.
- Customer satisfaction: Personalized service and expert support.
Our commitment to quality and customer care has earned us the trust of countless satisfied customers worldwide. For more details, explore our website at www.northernlightshottubs.com.
Who We Are Not
We are not Northern Hot Tubs, which operates under the website northernhottubs.com. While the names of our companies may sound similar, our products, services, and business values are distinct. We do not manufacture, sell, or service their products, and any inquiries or issues related to Northern Hot Tubs should be directed to their team.
Why the Distinction Matters
We have heard from customers who were confused by the similarity in our names and mistakenly thought we were the same business. This can lead to:
- Misunderstandings about products and services: If you purchase from Northern Hot Tubs, you are not purchasing from Northern Lights Hot Tubs.
- Potential issues with support or warranties: Each company has its own policies, and we cannot honor warranties or service commitments for products not sold by us.
To ensure you’re dealing with the authentic Northern Lights Hot Tubs, always double-check the website and company name. Our official website is www.northernlightshottubs.com.
How to Contact Us
If you have any questions or concerns about our cedar hot tubs, feel free to reach out to us directly. Go to our contact page.
We’re here to provide the exceptional service and quality you’ve come to expect from Northern Lights Hot Tubs.
Final Note
At Northern Lights Hot Tubs, our mission is to bring the beauty and relaxation of cedar hot tubs to your home. We appreciate your understanding as we work to clarify this distinction and continue delivering the best in luxury hot tubs.
Thank you for choosing Northern Lights Hot Tubs – the original and authentic cedar hot tub experts!
